Privacy Policy – tableplus5 Data Practices

tableplus5 operates the online gaming platform at tableplus5.app and is responsible for the personal data of players who register and use the platform in the Philippines. This Privacy Policy explains how we collect, store, use, and protect your information, and what you can do if you have questions or concerns about your data.

This policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines, which together form the full agreement between tableplus5 and its players.

By creating a tableplus5 account, you confirm that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree, please do not register or use the platform.

We collect personal information in three main ways: directly from you when you register or use the platform, automatically through your device and browser, and from third-party service providers during identity verification and payment processing.

We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs, political opinions, or biometric data beyond what is necessary for standard government-issued ID verification during KYC.

tableplus5 uses the personal data we collect for the following purposes:

• Account management: To create and maintain your player account, verify your identity through OTP and KYC processes, and manage your login security.
• Transaction processing: To process PHP deposits and withdrawals through your chosen payment channel, and to maintain an accurate record of your account balance.
• Platform operation: To deliver the games and betting services you use — including sports betting, live casino, fish games, slots, eBingo, and poker — and to keep the platform running securely.
• Customer support: To respond to your questions, resolve disputes, and process requests submitted through live chat or support tickets.
• Fraud prevention and security: To detect and investigate suspicious activity, protect against unauthorised account access, and comply with applicable anti-money laundering obligations.
• Responsible gaming: To monitor gaming patterns that may indicate problem gaming behaviour and to apply self-exclusion or limit requests submitted by players.
• Platform improvement: To analyse usage patterns in aggregated, non-identifiable form to improve the platform experience for all players.
• Communications: To send you account-related notifications, security alerts, and — where you have opted in — promotional updates about tableplus5 offers.

tableplus5 does not sell, rent, or trade your personal information to any third party. Data is shared only in the following limited circumstances:

• Payment processors: When you make a PHP deposit or request a withdrawal, your financial details are shared with the relevant payment provider — such as a local bank or e-wallet service — solely to complete the transaction.
• Identity verification providers: During KYC, your identity documents may be passed to a verified third-party verification service to confirm authenticity. These providers are contractually prohibited from using your data for any other purpose.
• Technology and hosting providers: Our platform infrastructure relies on third-party server and cloud services. These providers access data only as necessary to maintain the platform and are bound by strict data processing agreements.
• Legal and regulatory requirements: We may disclose your data if required to do so by applicable Philippine law, a court order, or a lawful request from a competent authority. We will notify you of such requests where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or restructuring of tableplus5, your data may be transferred to the successor entity. You will be notified in advance of any such transfer and of any changes to how your data is handled.

All third parties who receive your personal data are required to handle it in accordance with applicable data protection standards and are not permitted to use it for their own commercial purposes.

tableplus5 uses cookies and similar tracking technologies to keep the platform functional and to understand how players use it. Cookies are small text files stored on your device when you visit the site.

We use the following types of cookies:

• Essential cookies: Required for the platform to work. These handle session management, login authentication, and security features. They cannot be disabled without breaking core functionality.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, how long sessions last, and where players encounter issues. This data is aggregated and does not identify individual users.
• Preference cookies: Remember your settings and preferences, such as language or display options, so you do not need to reset them every session.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from logging in or using core platform features. tableplus5 does not use cookies to serve third-party advertising.

tableplus5 retains your personal data for as long as your account is active and for a period thereafter as required by our legal and compliance obligations. Specific retention periods vary by data type:

• Account and identity data: Retained for the duration of your account and for a minimum period after account closure as required by applicable financial and anti-money laundering regulations.
• Transaction records: PHP deposit, withdrawal, and betting records are retained for the minimum period required under relevant financial record-keeping requirements.
• Support communications: Chat logs and ticket history are retained for a reasonable period to support dispute resolution and quality assurance.
• Technical and usage data: Retained in aggregated or anonymised form for platform improvement purposes. Individual session logs are not kept indefinitely.

When retention periods expire, personal data is securely deleted or anonymised so it can no longer be linked back to you. If you request account deletion, we will delete or anonymise your data subject to any legal retention obligations that apply.

We take the security of your personal data seriously. tableplus5 implements a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse:

• SSL/TLS encryption: All data transmitted between your device and the tableplus5 platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Password security: Account passwords are stored using cryptographic hashing — we never store your password in plain text.
• OTP verification: Sensitive account actions require one-time password confirmation via your registered Philippine mobile number, adding a second layer of authentication.
• Access controls: Internal access to player data is restricted to authorised personnel on a need-to-know basis. All internal access is logged and audited.
• Fraud monitoring: Automated systems and manual review processes monitor for unusual account activity, suspicious login attempts, and irregular transaction patterns.

While we take every reasonable step to protect your data, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact tableplus5 support immediately and change your password.

As a player on tableplus5, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data tableplus5 holds about you.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. Some corrections may require re-verification of your identity.
• Right to deletion: You can request that we delete your personal data. We will action this request subject to any legal retention obligations that require us to keep certain records.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a concern or dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, commonly used format where this is technically feasible.
• Right to withdraw consent: Where processing is based on your consent — such as receiving promotional communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact tableplus5 support through the platform's live chat or support ticket system. We will respond within a reasonable timeframe. We may need to verify your identity before actioning a data request.

tableplus5 is strictly an adult platform. Registration is open only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21.

During registration, players are required to confirm their age and complete identity verification (KYC) with a valid government-issued Philippine ID. If we discover that a minor has registered or provided false age information, the account will be suspended immediately, any funds held will be reviewed, and the personal data collected will be handled in accordance with applicable data protection requirements.

If you believe a minor has accessed or registered on tableplus5, please contact our support team immediately so we can investigate and take appropriate action.

tableplus5 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable regulations, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes that affect how we use your personal data, we may also notify registered players via their registered email address or through an in-platform notification. It is your responsibility to review this page periodically.

Continued use of the tableplus5 platform after a policy update takes effect constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, you can reach our team through the following channels:

• Email: [email protected]
• Platform support: Use the live chat or support ticket system available when you are logged in to your tableplus5 account.

We aim to acknowledge all privacy-related queries within one business day and to provide a full response within a reasonable timeframe depending on the complexity of the request.

For general questions and platform guidance, you can also visit our FAQ page. For information on account terms, see our Terms and Conditions.